Quality Care

Caring is our business. Two of the many things of which we are most proud are the care that we provide to our residents, and how we interact with each other as staff. We truly believe that if we take pride in our workplace and what we do for a living it is reflected in the level of care we provide.

QualityCare

Visitor Information

Visitors are encouraged to visit friends and family, or just come to get an overview of our facility. We ask that if you are new to the facility you please sign in and let us know you are here.

Infection control guidelines are sometimes in place at our facility to protect our resident’s well being during times of illness. Elders are particularly vulnerable to illness so we ask that you please respect any posted guidelines or to stay away if you are feeling unwell.

Recreation Programs

Our home employs qualified recreation staff to plan and organize many special events and activities for the Residents. These programs are therapeutically designed to meet social, intellectual, physical, spiritual and emotional needs. The programs provide stimulating activities and one-on-one interaction, benefitting mental and physical wellbeing.

Residents are encouraged to participate in whatever programs appeal to them, no matter what their level of ability. Family members are welcome to join their loved ones during programs. Residents are made aware of upcoming events or notices, a newsletter and monthly calendar are distributed to each Resident at the beginning of each month.

Some examples of common events and activities include:

  • Music programs, including sing-alongs, hymn sings, concerts and a hand bell choir
  • Exercises in the resident activity area
  • Church services in the chapel (various denominations during the week and on weekends)
  • Birthday, special seasonal and holiday parties
  • Reading group, poetry reading and creative writing
  • Current events, discussion groups, and reminiscing, history groups
  • Crosswords, Trivia, etc.
  • Bingo, bowling, crafts
  • Baking
  • Travelogues, summer barbeques and outdoor concerts
  • Special trips, outings and lunches out in the community
  • Pet therapy

View our weekly and monthly calendars here for recreation activates currently happening at our facility.

Recreation staff also regularly visit Residents who are unable to attend group functions, to provide stimulation through conversation, walking, tactile exercises, reading letters, and/or music in resident rooms.

We welcome, and will try to accommodate, any Resident’s special interests, talents, and hobbies. Resident input helps our recreation staff tailor programs and introduce new ideas that benefit all.

Residents and family members are also encouraged to participate in Resident Council, designed so residents have input in decisions affecting their life at the facility.

Dietitian Services

The Registered Dietitian meets with each Resident upon admission to complete an assessment and develop a nutritional care plan.If special or therapeutic diets, dietary supplements or devices enabling the Residents to feed themselves are required, the Registered Dietitian will identify those needs.

Medical Care

Our Medical Advisor oversees medical care. Residents are also followed by their primary Health Care Practitioner. The Medical Director conducts rounds weekly, and visits Residents in their rooms. A Resident/family/POA may arrange an appointment to meet with the doctor through the Registered Staff. The nursing staff will also request that the doctor see any Resident whom they assess to need medical attention.

Family members are expected to accompany residents to health care appointments outside the Manor. Families are responsible for arranging outside medical appointments and Queens Manor staff will assist in arranging necessary transportation.

Nursing Services

The Nursing Department dedicates itself to a high standard of elder care. Its primary aim is to maximize the independence of each Resident and to provide as much support and comfort as possible. The Director of Nursing is responsible for the overall operation of the Nursing Department. A Registered Nurse (RN) is on duty or call 24-hours per day, 7-days a week.

Registered staff and continuing Care assistants (CCA) are assigned to provide nursing care during all shifts. Nursing staff monitor resident needs and assistance is given whenever needed (e.g. personal hygiene and grooming, mobility, use of toilet facilities, etc.).

Resident independence is encouraged and supported. Our staff are well trained and provide excellent care for individuals requiring increasingly complex care that may include: gastric feeding tubes, oxygen therapy and extensive wound management.

Day Program

The Queens County Adult Day Program is available to community members who require a safe environment and recreation outlet, as well as opportunities for socialization. In addition, the program serves as a respite resource for caregivers.

The program offers a variety of meaningful leisure activities and a healthy lunchtime meal. The program does not provide nursing care or medication administration.

Please contact the Program Coordinator at 902.354.3451 ext 7 for more information.

 

Dementia Support

North Queens Nursing Home has a special unit dedicated to Alzheimer-like diseases. Its focus is to provide a safe, quality-filled environment for our Alzheimer residents who tend to wander or have behavioral issues.