On-Site Services

Making the transition from home to living in our facility can be stressful for some residents. To make this transition as easy as possible, we offer services to make their stay with us pleasant and enjoyable.

Onsite Services

Food Services

Our home provides three nutritious, home-style cooked meals daily, with the main meal at noon. There are dining rooms in the home with dietary staff in attendance to serve meals, and staff to provide feeding assistance if needed to monitor and ensure resident safety. The dietitian, in conjunction with the nursing staff, determines a seating plan that best suits resident needs.

A four-week rotating spring/summer and fall/winter menu offers a variety of nourishing foods. Menus are adjusted accordingly for special theme days. Weekly schedules and menus are posted in each dining room.

Snacks are available all day and evening in the kitchenettes. Residents may make coffee or tea, milk or juice, and have a light snack from the items provided. Families are welcome to use the conveniences on behalf of the Resident, if they are unable to do so.Meal tray service is provided during times of illness or frailty.

Food Brought in for Residents
Due to the risk of cross contamination, and in consideration of special diet restrictions, any food items brought for residents should be labeled with the person’s name and the date, and brought to the kitchen staff for distribution. Food is not be left in resident rooms.

Support Services

Housekeeping staff maintains a clean, safe and pleasant environment for Residents, staff and visitors. Resident areas are cleaned on a regular basis. Residents can assist with light housekeeping duties such as dusting, and in generally keeping their room in good order. 

Guidelines have been developed for residents and family members to minimize room congestion and ensure resident safety. They are:

  1. Off-site seasonal storage is to be handled by a family member.
  2. Bed, night table, dressers, and a chair are provided to facilitate easy movement.
  3. Throw rugs, floor and wall-secured lamps are prohibited for safety reasons.

We have laundry service on premises, which is in operation 7-days/week. Nursing staff regularly picks up soiled laundry from each room, and the housekeeping staff returns items within an 8-hour period. Laundry will be placed in the drawers or closets as required.Since our laundry service uses commercial-grade equipment, we recommended that clothing be of durable, wash and wear quality.Bed linens are changed as needed.

Maintenance staff maintains the building and grounds in safe repair. All gardens and snow removal services are performed locally with the help of volunteers where available. Residents may make a request for maintenance service through the nursing staff.

Hair Care Services

Queens Manor has a beauty shop located near the multi-purpose room. The ladies hairdresser is available each Tuesday, 8:00am to end of day. She will contact female residents to schedule appointments. The men’s barber visits on the third Monday of every month, starting at 9:00am.

Residents are invoiced monthly for this service.

Pastoral Care

Interdenominational church services are held every Thursday at 2:30pm. Clergy from the community serve on a rotational basis. An interdenominational Bible study is held every second Thursday in the library.

A Pastoral Care Volunteer program assists with individual resident needs. Specially trained Palliative Care Volunteers are available to offer a supportive approach as part of the Palliative Care Team.

Choirs from community churches usually hold hymn sings each Sunday at 2:30 p.m. in the multi­purpose room. Contact the Recreation Director if you have any concerns or special requests.

View our weekly and monthly calendars here for more information.

Other Services Avaliable

  • Hearing and foot care available on-site
  • Library for quiet times and/or family celebrations
  • Landscaped gardens with Gazebo
  • Art Therapy
  • Music Therapy
  • Physiotherapy services
  • Behaviour Resources support
  • Adult Day Program
  • Caregiver support group
  • Dialysis program offered close by at Queens General Hospital for residents requiring Haemodialysis